Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. All returns are processed as store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, free of scents with tags, and in it's original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at bellaandrein@gmail.com

If your return is accepted, you are responsible for return shipping costs. Items sent back to us without first requesting a return or tracking number will not be accepted.

You can always contact us for any return question at bellaandrein@gmail.com

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items with a 25% discount or higher, or under the SALE tab are ineligible for a return. Certain types of items cannot be returned including but not limited to gift cards, accessories, bodysuits, and bralettes.

 

Exchanges

We do not offer exchanges.

Refunds
We will notify you once we’ve processed the return. If approved, you’ll receive STORE CREDIT. Please allow a few days for returns to be processed.
If more than 15 business days have passed since we’ve approved your return, please contact us at bellaandrein@gmail.com.